Privacy Policy

This Privacy Policy explains how Pydinfinity Solutions LLP ("Pydinfinity", "we", "us" or "our") collects, uses, shares and protects personal information when you visit our website, fill in an enquiry form, call us, message us on WhatsApp or use our services. By using this website you agree to the practices described here.

01Information we collect

We only collect information that helps us respond to you and deliver our services.

• Information you give us: your name, phone number, email address, company name, the service you are interested in and any details you type into our enquiry forms, emails or WhatsApp messages.
• Project information: logins, brand assets, content, images and business data you share with us so we can carry out the work you have ordered.
• Billing information: billing name, address and GST number for invoices. We do not store card or bank account numbers on this website.
• Technical information: basic data your browser sends automatically, such as device type, browser, pages visited and approximate location, collected through cookies and analytics tools (see our Cookie Policy).

02How we use your information

• To reply to your enquiry and call, email or WhatsApp you about it.
• To prepare quotations and proposals, and to deliver, support and improve the services you order.
• To send invoices, payment reminders and service updates.
• To understand how visitors use our website so we can make it better.
• To send occasional updates or offers, only where you have agreed. You can opt out at any time.
• To meet our legal, tax and accounting obligations.

We do not sell, rent or trade your personal information.

03Legal basis and consent

We process your personal data with your consent (for example, when you tick the consent box and submit a form), to perform a contract with you, and where required by law. This policy is intended to follow the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023 of India. You may withdraw your consent at any time by writing to pydinfinitysolutions@gmail.com.

04Sharing your information

We share information only when needed to run our business and deliver your work:

• Service providers who help us operate, such as website hosting, form and email delivery, cloud storage, analytics, accounting and payment providers. They may only use your data to provide their service to us.
• Advertising and platform partners (for example Google, Meta or LinkedIn) when we run campaigns on your behalf, limited to what the campaign needs.
• Authorities when the law requires it, or to protect our rights, property or safety.

05Data storage and security

We use reasonable technical and organisational measures to protect your information, including access controls and secure (HTTPS) connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Some of our service providers may store data on servers outside India, with appropriate safeguards in place.

06How long we keep your data

We keep enquiry details for as long as needed to respond and follow up, and project and billing records for as long as required for the project, support and our legal and tax obligations. After that, we delete or anonymise the data.

07Your rights

You can ask us to:

• access the personal data we hold about you;
• correct or update inaccurate data;
• delete your data where we no longer need it;
• withdraw consent or stop marketing messages.

Send your request to pydinfinitysolutions@gmail.com and we will respond within a reasonable time.

08Third-party links

Our website links to other sites such as LinkedIn, Facebook, Instagram, WhatsApp and Google Maps. Their own privacy policies apply when you use them, and we are not responsible for their content or practices.

09Children's privacy

Our website and services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18 years of age.

10Grievance officer

If you have a concern or complaint about how we handle your personal data, please contact our Grievance Officer at pydinfinitysolutions@gmail.com or +91 72004 56770. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.

11Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the "Last updated" date at the top.

@Contact us

If you have any questions about this Privacy Policy, please contact us: